Shipping Policy

* Due to high demand and promotions our product may sell out, we thank you for your patience & can't wait for you to enjoy it*

What are your shipping times? 

USA: 7-12 Business Days Business days

Australia: 10-15 Business Days Business days

Canada: 10-15 Business Days Business days

United Kingdom: 10-15 Business Days Business days

 

Processing Times 

Orders can sometimes take 1-2 business days to process after placing the order before shipping out. We like to ensure that all packages are packaged correctly and safely. We do not ship on weekends. For certain products please provide 1-3 days for quality inspection.

Did the order cut-off Times? 

Our order cut-off time will be 5 pm

Time Zone (GMT-05:00) Eastern Standard Time (New York)

 

Where can I find my tracking number? 

When your items are shipped out, you should receive an automatic notification from the system via email or text providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please shoot us an email at

Delivery Terms:

We use DHL Express, UPS®, USPS, and other Shipping depending on location to deliver the product.

 

SHIPPING COST AND TAX:

Shipping charges free

All prices and figures are listed in USD dollars.

We are not collecting any Tax

 

CHANGE OF ADDRESS

Once your order is in transit, we are unable to modify the delivery address. If you require a change of address, kindly get in touch with us within 24 hours of placing your order via email, failure to notify a change in address can lead to failed delivery. If the Failed delivery is due to an incorrect address that wasn't notified within 24 hours customer is responsible for the cost of resending a new one.

at contact@reliefsweb.com

MULTIPLE ADDRESSES

Regrettably, we are unable to ship to multiple addresses for a single order. If you require items to be shipped to multiple addresses, please place individual orders for each address. For further assistance, please reach out to us at contactsundotion@gmail.com

WRONG ADDRESS

In the event that you provide an incorrect delivery address during checkout we are not responsible for the lost of the package. You will be responsible for all shipping expenses associated with resending the product. For more information, please contact us at contactsundotion@gmail.com

DELAYED

We aim to deliver your order promptly; however, in some cases, delays may occur. If your order has no information for more than 4-5 days please contact us and we will check with the courier.

 

Package delivered but never received

We are not responsible for lost, or stolen packages after the product is successfully delivered. You will need to contact your local post office for more information as to where the product was dropped off or what happened to it as they will need to confirm your information and address. For reshipments, the customer is required to pay for reshipment fee as we will cover the product cost for the replacement. 

If you select to pay for shipping protection, we will resend a replacement to you free of charge if the product is lost, damaged or stolen during or after the product delivered. Please keep in mind that if this option is not selected, you will be required to pay reshipment fee if the product is stolen or lost after delivery. 

If the product is lost during transit we will issue a replacement free of charge. However, if it was successfully delivered and confirmed by USPS or the logistics company, we will not be responsible for reshipments or refunds.

Customer Support

Email: contact@reliefsweb.com

Contact information

Getting in touch with us is crucial for receiving your questions and feedback. If you have any inquiries, please don't hesitate to contact us through our email at contactsundotion@gmail.com