Return, Refund & Cancellation Policy

By placing an order through Sundotion.com you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.

1. RETURN POLICY

We have a 30 day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We do not accept returns for products that have been used. You’ll also need the receipt or proof of purchase. *Items past the 30 day mark will not be accepted. *We do not offer returns for custom products as each item is made to order. We will not resend/nor refund the item if the customer inputs the incorrect address in our system.

2. RETURN PROCESS

To start a return, you can contact us at contact@sundotion.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. *Buyer is in charge of paying for the return shipping label.  

3. DAMAGED, WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact us through email first. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. EXCHANGES

Exchanges are free, we only allow exchanges for products that are damaged, wrong product, wrong size, or defective. We only allow exchanges for products within 30 days of receiving the product. For eligible products, we offer free exchanges, simply send us an email and we'll get it sorted out for you. *(Customer pays for shipping when sending the product back to us). If you need to exchange an item please contact us at contact@sundotion.com. *Items past the 30 day mark will not be accepted. *We do not offer returns for custom products as each item is made to order.

5. RESTOCKING FEE

We do not charge a restocking fee on returns.

6. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow 1-3 business days for the refund to appear in your bank statement.

For partial refunds on BOGO free items, 1 unit refund will be equal to half of the total amount.

7. EXCLUSIONS

Any order that is discounted, on sale, on a special offer or bought with a discount cannot be refunded. We still allow for exchanges and store credit on discounted, sale and special offer orders. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

8. CANCELLATIONS

We only accept cancellation requests within 3 hours of placing your order. After 3 hour, your order is sent for processing and cannot be modified or canceled.

To cancel your order, please send us an email and we will cancel the order and issue you a full refund to which you should receive a refund email and see a statement on your bank account within 1-3 business days.

Customer Support: E-Mail: contact@sundotion.com